DesignFlow Build
DesignFlow Build Support
Help with your account, the web app, and the DesignFlow Build mobile app. Email us, or open a ticket from inside the product.
Support is available by email and through tickets you open inside DesignFlow Build. If you use the mobile app, answers to the common sign-in and account questions are below.
Contact us
Email support
For help with signing in, your account, the web app, or the mobile app. Writing from the email address on your DesignFlow Build account helps us find it.
Email is not always secure, so please do not include passwords, card numbers, or other sensitive information.
Open a support ticket
Signed in? A ticket goes straight to our support team.
Web app: click your avatar (top right) and choose Support Ticket, or open Help & Documentation and choose Submit a Support Ticket.
Mobile app: Settings > Help & Support > Submit a Ticket.
Follow your tickets under My Support Tickets in the Help Center.
What to expect
We get back to you as soon as possible. It helps to include what you were doing, the page or screen you were on, and any error message you saw. A bug-report ticket can also carry screenshots.
Sales and general questions
For pricing, plans, and anything not about an existing account. Questions about our Privacy Policy or Terms of Service go here too.
Using the mobile app
Signing in
The DesignFlow Build app is for people whose company uses DesignFlow Build. Sign in with the same email and password you use on the web. There is no sign-up in the app: your company administrator adds you, and you receive an email with a link to set your password.
Forgot your password?
Tap Forgot Password? on the app’s sign-in screen, or reset it on the web. We email a verification code to the address on your account.
Reset your passwordMobile access is not enabled
Mobile access is turned on for each company. If the app says it isn’t enabled for your account, ask your company administrator. You can keep working in the web app in the meantime.
Deleting your account
In the app, go to Settings > Delete my account. This sends a deletion request to our team, and we confirm with you by email before the account is deleted. Your company’s projects and records are not deleted — they stay with your company and its administrator.
You can also ask by email: write to support@designflow-build.com from the address on your account.
Frequently asked questions
The invitation email contains a one-time link to set your password, valid for 30 days. Your company administrator can send a fresh link from Admin > User Management, or email support@designflow-build.com and we will help.
Yes. Once you are signed in on the web, open Settings > Security to register a passkey or turn on multi-factor authentication with an authenticator app.
Open a support ticket and choose a category: bug report, feature request, or question. In the mobile app, Settings > Help & Support also has Report a Bug and Feature Request.
Your company administrator manages users, roles, and access in Admin > User Management. Only an Owner can grant the Admin role.
Signed-in users have a Help Center with step-by-step guides for each part of the product, a search box, and a replay of the product tour. Open it from Help & Documentation in your avatar menu.